Privacy Policy —
KingBet188 Malaysia

This Privacy Policy ("Policy") is published by KingBet188 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "your", "the Member") who access or use the KingBet188 website located at https://kingbet188.cam and all associated services, features, and products.

KingBet188 is an online casino and sports betting platform serving players across Malaysia, including members based in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and other regions. The processing of personal data is an unavoidable operational reality for any platform that accepts real-money deposits, executes transactions via Malaysian payment systems such as DuitNow, FPX, Touch 'n Go eWallet, and Maybank2u, and maintains regulatory compliance. This Policy is our formal commitment to handling that data with integrity and care.

By registering an Account with KingBet188 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not consent to any part of this Policy, you should not use the Platform.

The following terms carry the meanings set out below throughout this Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, date of birth, residential address, financial data, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Controller" means KingBet188, the entity that determines the purposes and means of processing Personal Data.
• "Processor" means any third party that processes Personal Data on behalf of KingBet188 under a contractual arrangement, such as payment processors or identity verification providers.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawal privileges are activated.
• "Cookie" means a small text file placed on your device by the Platform for the purposes described in Clause 8.
• "Account" means a registered user account on the KingBet188 Platform.
• "Sensitive Personal Data" means a subset of Personal Data requiring heightened protection, including financial account details, national identification numbers, and government-issued document data.

KingBet188 collects the following categories of personal data from Members and prospective Members:

KingBet188 collects personal data through the following channels and mechanisms:

4.1 Direct Collection

You provide data directly to KingBet188 when you: register an Account; complete the KYC verification process by submitting identity documents; make a deposit or request a withdrawal; contact our support team via live chat or email; update your account settings or marketing preferences; or participate in promotions and surveys.

4.2 Automated Collection

Technical data — including your IP address, device information, browser type, and platform interaction logs — is collected automatically as you access and use the Platform. This collection occurs via server logs, cookies, and similar tracking technologies as described in Clause 8.

4.3 Third-Party Sources

In certain circumstances, KingBet188 may receive personal data about you from third parties, including:

• Identity verification providers (to supplement KYC data with database cross-checks);
• Payment processors (to confirm transaction completion and flag potentially fraudulent payments);
• Fraud prevention and anti-money laundering (AML) screening services;
• Responsible gambling self-exclusion registries (to check for registered self-exclusions prior to accepting an account application).

KingBet188 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your Member account, including authentication and password recovery.
• Transaction processing: To process deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, and Public Bank Online.
• Identity and age verification: To verify that you are aged 21 or above and that your identity matches the information provided during registration, as required by our operational obligations.
• Service delivery: To provide access to the sports betting, live casino, and slot gaming products available on the Platform.
• Customer support: To respond to your queries, complaints, and requests via live chat and email.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, multiple accounts, and other prohibited activities described in our Terms & Conditions.
• Legal and regulatory compliance: To fulfil our obligations under applicable law, including record-keeping and reporting requirements.
• Responsible gambling monitoring: To identify behavioural patterns that may indicate problem gambling and to proactively offer self-help tools or support referals.
• Marketing communications: To send you promotional offers, bonus notifications, and relevant platform updates — but only where you have given your explicit consent and have not subsequently opted out.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the Platform's performance, features, and user experience.

KingBet188 processes your personal data under the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract we have entered into with you — including operating your Account, processing deposits and withdrawals, and providing the betting and gaming services you have requested.
• Legal obligation: Processing is necessary for KingBet188 to comply with applicable legal and regulatory requirements, including anti-money laundering checks, age verification, and record retention obligations.
• Legitimate interests: Processing is necessary for our legitimate interests in preventing fraud, ensuring platform security, improving our services, and managing our business operations — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is not covered by the above bases — in particular, the sending of direct marketing communications — we will rely on your explicit, freely given consent. You may withdraw consent at any time without detriment to your use of the Platform.

KingBet188 does not sell your personal data to any third party. We may share your data only in the limited circumstances described below:

7.1 Service Providers (Processors)

We engage trusted third-party service providers to assist us in operating the Platform. These providers process personal data on our behalf and are contractually bound to handle it only in accordance with our instructions and applicable data protection law. Current categories of processors include:

• Payment processing partners (including providers operating DuitNow, FPX, and e-wallet integrations with Touch 'n Go, Boost, and GrabPay);
• Identity and age verification service providers;
• Cloud infrastructure and hosting providers;
• Fraud detection and AML screening providers;
• Live casino studio operators (game content providers);
• Customer support platform providers.

7.2 Regulatory and Legal Authorities

KingBet188 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, regulation, or legal process, or where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of KingBet188, our Members, or the public.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of KingBet188's assets, personal data held about Members may be transferred to the relevant acquiring or successor entity. In such circumstances, we will notify affected Members and, where required, seek renewed consent for any materially different processing purposes.

KingBet188 uses cookies and similar tracking technologies to enhance your experience on the Platform, to measure platform performance, and to support security functions. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core functionality such as session management, account authentication, and security. These cookies cannot be disabled without significantly impacting your ability to use the Platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, remembered login details (if you opt in), and interface customisation choices — to provide a more personalised experience.
• Analytics Cookies: These cookies collect anonymised or aggregated data about how Members use the Platform, including pages visited, session duration, and navigation paths. This information helps us identify areas for improvement and measure the effectiveness of features.
• Security Cookies: These cookies support our fraud detection mechanisms, including tracking unusual access patterns that may indicate account compromise or bot activity.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies — particularly strictly necessary and security cookies — may impair your access to the Platform and its features. KingBet188 does not use cookies to deliver third-party advertising or to share your behavioural data with ad networks.

KingBet188 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.

The following general retention periods apply:

• Active Account data: Retained for the duration of your membership plus a period of 5 years following Account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 7 years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
• KYC verification documents: Retained for 5 years following Account closure or the last transaction, whichever is later.
• Support communications: Retained for 3 years from the date of the interaction, unless the matter involves a formal dispute or legal claim, in which case records may be retained for the duration of that proceding.
• Marketing consent records: Retained for as long as you maintain a marketing opt-in preference, plus 2 years following opt-out or account closure.

Upon the expiry of applicable retention periods, personal data will be securely deleted or anonymised in manner that prevents recovery or reconstruction.

KingBet188 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the KingBet188 Platform;
• Encrypted storage for all sensitive personal and financial data at rest;
• Role-based access controls limiting data access to authorised personnel on a strict need-to-know basis;
• Two-factor authentication (2FA) available to all Members and mandated for all KingBet188 administrative users;
• Regular penetration testing and security audits conducted by qualified independent specialists;
• Intrusion detection systems and 24/7 security monitoring of Platform infrastructure;
• Incident response procedures enabling rapid identification, containment, and notification in the event of a data breach.

As a Member of KingBet188, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team [email protected] with a clear description of your request. We will respond within 30 days and may need to verify your identity before processing the request.